Frequently asked questions

For many common difficulties, such as anxiety and depression, research suggests video therapy can work as well as face-to-face sessions. What matters most is finding a therapist you feel comfortable with.

Every therapist must be registered with the BACP, NCPS or UKCP. A member of our team checks each registration by hand against the public register before a profile goes live, and we re-check regularly. Each profile shows when it was last checked.

No. Sessions run in your web browser on a phone, tablet or computer with a camera and microphone. We recommend a recent version of Chrome, Edge, Safari or Firefox.

Never. Video and audio travel directly between you and your therapist wherever possible, and nothing is recorded or stored by us.

No. You message each other through WebcamTherapy, so neither of you sees the other's contact details.

You pay securely in advance by card when you book. You can buy a single session or a small bundle. If your therapist cancels, you can choose a refund or keep the session credit.

You can cancel from your account. If you cancel more than 24 hours before your session, your session credit is returned so you can rebook.

WebcamTherapy is not an emergency service. If you are in immediate danger call 999 or go to A&E. You can call Samaritans free, any time, on 116 123, or NHS 111 for urgent mental health support.